Support is Based on Three Simple Principles:

Team Work
We've hired the best so you don't have to.
Our extreme support team is staffed around the clock to quickly and efficiently solve your problems. We have developed a thorough selection, training and continual real-time monitoring process to ensure your issues are solved in a timely manner. This is done through diligent collaboration between our operations group, contact center leadership and customer service agents.

Deep Knowledge
Knowledge is the key.
Unsurpassed knowledge and understanding of the web hosting and Internet services industry differentiates us from the competition. Our agents receive the most comprehensive dynamic training in the industry. Our agents take pride in their knowledge and in helping you succeed.

Action
We have the need for speed.
When you call Zion, we're there, ready to take action. Zion support center agents are available to answer your call 24 hours a day, 365 days a year (even during peak call times). We'll respond to your email inquiries within 12 hours, and often faster. Whenever necessary, we escalate issues within our team of administrators, developers and executive management to find you a solution as quickly as possible.
>>Support Infrastructure