IT Infrastructure Support Services
Service is to be experienced. It is a reflection of attitude & commitment. Service must be available when you need it desperately. It is not everybody’s baby.
Meeting the business expectation, fast growth, addressing the dynamic trends in business, increasing globalization and more over to get ready the organization to become a “next generation business organization” is leaving a high demand on IT infrastructure, Creating and maintaining IT infrastructure to enable the service to its end users to use the automation and increase of worker productivity is requires investment and efforts,
Organizations are now more prefer to outsource this most critical backbone to an efficient IT Organization with a proper Service Level Agreements(SLA) and linked payment options to ensure their deploying of services, specially managing of IT infrastructure is well taken care.
Today’s uncertain economy may force to reduce the IT infrastructure & management costs. But we believe reducing infrastructure & management cost is no longer enough, driving the business values with more focused and efficient use of proper solutions and performance optimization of the existing infrastructure will be an appropriate solution.
At Zion, our 17+ years vast and deep experience in IT infrastructure deployment and managing portfolio with word class transparent process helps your organization achieve the new level of business performance. This is made possible because of the correct attitude with commitment evolved by us over the years from top management to bottom. We build relations and retain it forever. This is possible only because of our long term approach and service commitment. We are confident of what we can do and how we will do. We want our customers to excel so that we can also grow with them.
We at Zion believe that the customer support and satisfaction is the core DNA of our business, Our direct support with the strong process driven structure helps the proper communication and solution to the clients in time. We value our clients every moment of productive uptime. Our clear defined SLAs and linked performance payment options for support services showcase our confidence in our robust support structure.
We have various levels of solution offerings to manage your IT infrastructure as follows. The level of commitment and deliverables enable you to get a clear idea on our capability and an option to choose the Best Fit service delivery model for your organization.
· Life Cycle Support - Maintenance Contract Service support which cover the IT hardware, Operating System, Application software etc.
· Facility Management Service – We will manage your IT infrastructure under the scope of Facility Management service with Resident Engineers (Option for 24 x 7 Support)
· Managed IT Services – We will take your Entire IT infrastructure operation as our responsibility & commit the Uptime based Service Levels and provide the support resources and infrastructure to support. (Option for 24 x 7 Support)
· One Time Services – Have this option to utilize our expertise to assist you for IT Audit / Project Management / Asset Management / installation & implementation Services / Break fix Support etc
We consult, discuss and tailor your requirements with our offerings. We are always open to customize our offering to fit your requirement.